ESGW 2023 – Protecting players in a digital world: our mission

In an era of constant digitalization, people are confronted on a daily basis with a multitude of platforms, including illegal websites. Our industry is no exception to this reality, putting player protection at risk. This challenge was at the heart of discussions during the exchange organized by BAGO as part of the European Safer Gambling Week, in which Golden Palace took part on 14 November during the Stakeholder's Day organized by BAGO.

As a legal operator, Golden Palace Casino Sports is firmly committed to responsible gaming. Our adoption of the EPIS control system and the imposition of deposit limits demonstrate our commitment to the safety and well-being of our players.

The ban of advertising resulting from the Royal Decree has the paradoxical consequence of increasing the visibility of illegal players. These operators persist in ignoring the new regulations in force, creating an environment devoid of control and security.

According to KSC/IPSOS figures, 33% of players in the 18-30 age bracket have already gambled illegally. Faced with this reality, Golden Palace recognizes the imperative of effectively protecting players against the many excesses of illegal operators.

In reaffirming our commitment to player safety, we remain determined to work actively in the prevention of risky behaviour. At Golden Palace, we encourage responsible gaming practices and are committed to promoting a safe and regulated online gaming environment.

Together, with our industry peers, we work tirelessly to make online gaming an entertaining, responsible and safe experience for all. Golden Palace remains true to its mission of putting player protection at the heart of our concerns, for a future where the pleasure of gambling is always accompanied by a sense of security.